Activate your new device
To get started with your new Xplora, you need to purchase a subscription and connect the Xplora watch through the app.
Get started with Xplora and experience all the fun!
Follow our simple steps to activate the watch and start exploring all the smart features.
Step 1
Activate your Xplora smartwatch
Your Xplora comes with a pre-installed SIM card from Xplora Mobile, so you can easily get started without having to configure anything yourself.
If you purchased the watch from a retailer: Click the button below to activate the subscription and get started with your new Xplora.
If you want to activate a used Xplora or reactivate a previously used watch: Click here to follow the correct instructions.
Step 2
Get your phone number
Once you have activated your subscription, we will send the watch's unique phone number to the email address you provided during registration. This usually takes less than an hour.
Why do I need a phone number?
The phone number is used to connect the watch to the Xplora app so you can make calls and send messages to the watch. It is also required to enable security features like GPS tracking.
Step 3
Download the Xplora app
To use all the features of your Xplora, you need our app, which works on both iPhone and Android. You can download the app below.
Step 4
Complete the registration in the app
Now it's time to register the watch and connect it to your account. Follow the steps to complete the registration:
- Open the Xplora app and log in with the account you created during registration.
- On the home page of the app, select "Add a device".
- Enter the watch's phone number (from step 2) and write the child's name.
- Follow the instructions to complete the connection.
Once all these steps are completed, your child's Xplora watch is ready to use! Now you and your child can start exploring all the GPS features on the watch.
Need help?
If you have any questions or encounter any problems, please do not hesitate to contact us. Click the button below, we will be happy to help you!
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